Refund Policy

Our Commitment to You

At Viking IPTV, we pride ourselves on the excellence of our IPTV subscription service. This policy explains the conditions under which refunds may be provided, ensuring a clear and equitable process for every customer.

Refund Eligibility

You might be entitled to a total or partial refund in these circumstances:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To obtain a refund, please follow these guidelines:

Connect with our support team using Contact page.
Adopt the subject line: 'Return Demand'.
Please provide your complete name, the email linked to your subscription, and the purpose of your inquiry.

Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Inquiry

Hello,

I am requesting assistance regarding a refund for my IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Concise explanation for your reason, such as technical difficulties or double billing.]

Thank you.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Assessment by help team
Same day after approval Your refund has been successfully initiated to the original payment method ({Payment Gateway 1} / {Payment Gateway 2})
5–10 business days Funds may differ based on card issuer.

You will receive email updates at each phase. Response times could be delayed during weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds cannot be issued in these particular scenarios:

You are not pleased with the provided content and channels.
Your internet connection lacks the speed for streaming content effectively.
You have transgressed our Terms of Service by sharing accounts.
You are dealing with geo-blocking restrictions in your area that we cannot address.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved in minutes—please contact support.

Frequently Asked Questions (FAQ)

After receiving approval, refunds are typically processed in three business days, but it might take five to ten business days for the funds to show up in your account, depending on your bank or payment provider. For updates, please contact support.

Typically, refunds due to a change of mind are not available after the first 7 days. We recommend examining our features and addressing any inquiries prior to subscribing. For complete information, refer to our Refund Policy or reach support.

All subscriptions renew automatically. If you neglect to cancel before the renewal date, please contact us ASAP. Refunds for renewals are handled on a case-by-case basis. Learn more in our Terms.